News

PRE-ORDER UPDATES 26/7/17

26 July, 2017

Hot Toys MMS403 - End of July
 Hot Toys MMS402 - End of July
 Hot Toys QS008- 10th august
TMNT SDCC 2017- some convention units have started shipping .
more shipping ongoing over the ETA on the product pages.
special thanks to those who trusted we could provide this product.
S.H Deadshot- arrived- shipping commenced today
S.H jack sparrow - Shipments Commenced Today
Ironman meisho realization -Shipments Commenced
SH. VEGETA-   all preorders shipped- some in stock orders as per our 2 business day handling time.
MP-38 , end of july
Action Toys : Ultra Magnus -  Shipments Commenced This Week
MP-11SW - Shipments Commenced
MP-29- Shipments Commenced
Titans Hasbro Trypticon-  Original ETA valid, VIP and EXPRESS PAYMENTS have shipped VIA our China Hasbro Stockist.

MP- DIRGE- Shipments ongoing, larger shipment due end of JULY

MP-36 - Email for que and shipment estimates

MP-37-  second shipment is due end of july

Marvel Legends Homecoming - started shipping last month- more stock arriving end of july
Marvel Legends Warlock -  started Shipping last month- More stock arriving end of july-
some units shipping already this week
Star wars 40th Anv - wave 2 - first batch shipped late june - next batch due end of JULY
Star wars 40th Anv - wave -1 - next batch due 1st week of august- Stock secured from new chinese partners .
Thanks to many customers who have helped us reach 15,000 orders since we opened,
the support of recent time with better understanding of our process and changes to processes based on feedback, eg. hasbro transformers now from China and not USA, should help again see a better connect between pricing and delivery expectations.
We understand the model is not for everyone , and thank those who do prefer to pay a bit more to get items faster elsewhere after giving us a go, Our Core Customer base has voted to keep the focus on low prices so we will remain to keep this our primary focus for now.
As of Today's date these timeframes are accurate.

PRE ORDER UPDATES 19/7/2017

19 July, 2017

 Hot Toys MMS403 - End of July
 Hot Toys MMS402 - End of July
 Hot Toys QS008- End of July
Hot Toys - MMS363- Shipment arrived monday- Shipping Commenced
S.H jack sparrow End Of July
Ironman meisho realization - revised up to 24th of july
Action Toys : Ultra Magnus -  Awaiting Customs Clearance
MP-11SW - another Shipments commencing 20th july
MP-29- Shipment Arriving, 28th JULY
Titans Hasbro Trypticon-  Original ETA valid, VIP and EXPRESS PAYMENTS have shipped VIA our China Hasbro Stockist.

MP- DIRGE- Shipments ongoing, larger shipment due end of JULY

MP-36 - Email for que and shipment estimates

MP-37-  second shipment is due end of july
Fantoys Stomp reissue- Early August
Fantoys Phoenix- first batch due end of july
Marvel Legends Homecoming - started shipping last month- more stock arriving end of july
Marvel Legends Warlock -  started Shipping last month- More stock arriving end of july
Star wars 40th Anv - wave 2 - first batch shipped late june - next batch due end of JULY
Star wars 40th Anv - wave -1 - next batch due 1st week of august- Stock secured from new chinese partners .
As of Today's date these timeframes are accurate.

WEEKLY UPDATE 12/7/17

12 July, 2017

 Hot Toys MMS403 - End of July
 Hot Toys MMS402 - End of July
 Hot Toys QS008- End of July
Hot Toys - MMS363- Shipment arrived monday- Shipping Commenced
S.H Deadshot- End Of July
Ironman meisho realization - End of July
Spider-Man Amazing Yamaguchi Series No. 002: Spider-Man (Re-run)- End of July
Action Toys : Ultra Magnus -  Awaiting Customs Clearance
MP-11SW - another Shipment due 17th July
MP-38 - First Batch Due in 2 weeks
Titans Hasbro Sixshot- Shipping Commenced Last week, more stock arriving end of July
Titans Return Deluxe Wave 4- Shipping Commenced last week- more stock arriving end of july
LG-35 Ginrai - Stock arrived late last week- still shipping from this batch
Hasbro mpm-3 - due in approx 2 weeks.
hasbro liokaiser- final batch have arrived this week and shipped- please contact us  if you have not received a shipment notice
MP-37-  second shipment is due end of july
Fantoys Grinder- Shipment due 1st week of august
Fantoys Phoenix- first batch due end of july
Marvel Legends Homecoming - started shipping last month- more stock arriving end of july
Marvel Legends Warlock -  started Shipping last month- More stock arriving end of july
Marvel legends Deadpool 12" -  Commenced shipping - more stock arriving in about 2 weeks.
Star wars 40th Anv - wave 2 - first batch shipped late june - next batch due end of JULY
Star wars 40th Anv - wave -1 - next batch due 1st week of august- Stock secured from new chinese partners .
Some of this weeks updates are new and some have been revised due to shipment shutdown from one of our Importers.
As of Today's date these timeframes are accurate.

WEEKLY UPDATE

11 July, 2017

Weekly Updates will return this week with a extended list to make up for last week.

TNT is back up so we will have the information to pass on for the products we could not update you on last week. WED Morning should see the list updated.

 

Weekly Updates

05 July, 2017

Unfortunately Due to TNT International one of our major shipping brokers being offline ,

our weekly update has been postponed until Friday, we are hopeful by then we will have the information we need to do this weeks update.

We may post a smaller update on Thursday Night for products not effected by this issue.

 

 

Global Shipping Issues

30 June, 2017

Some People may be aware several shipping companies this week have experienced system issues due to a global hack,

While we have not been effected in anyway,  but due to our partners and  Customs brokers who use some of these companies to import certain stock, this weeks order update on Monday will not be as accurate or current and some delays will occur.

The issue has effected some of our export shipments, using TNT, Fedex and Couriers Please. So both Domestic and international orders

DHL , Auspost and Fastway shipments are not effected.

We hope these companies can fix the the problems as soon as possible as we do have alot of stock arriving or due to arrive over the next couple of weeks.

Thanks for the ongoing support  we continue to receive and your patience .

 

 

 

WEEKLY ORDER SNAPSHOT 26/6/17

26 June, 2017

 

### THIS IS A SNAPSHOT OF the 15 PRODUCTS MOST ASKED ABOUT OVER THE LAST WEEK ,  IF YOU DON'T SEE THE PRODUCT YOU ARE CURIOUS ABOUT ,

EMAIL cservice@premiumcollect.com.au

 

 

Products

Ultimetal Ultra Magnus - Shipment customs delay - should begin shipping mid to late this week

MP-hasbro Soundwave- Large batch of stock due 6th of july

MP-11SW- Large Batch of stock  Due 7th July

Mp- ARTFIRE - first units arriving 30th june

MP-Dirge  - first units arriving 7th of july

MPM Hasbro Bumblee bee - due 10th of july

Hasbro Six Shot- Shipment Arriving 6 th of july

LG-35 final batch arriving 1st week of july ETA

FT-Phoenix - Early July first units ETA

Star Wars 40th wave 1 case-  -  one batch arrived our next stock is due 7th of july

Star Wars 40th wave 2 case- shipments have begun to arrive and will be shipping from last friday until mid july.

SW Wave 7 ast- All orders shipped except for orders with combined pre-orders under $100

Artfx- Miles - All shipped except for Auspost addresses- shipping this week

 

Hot Toys Black Panther- First batch- due end of this week

Hot Toys - Han solo and Chew bacca , due early july - all orders

S.H Padme -  due this week, shipping monday or tuesday

MP-36 - Shipments Commenced in MAY  - Recommended to Contact Customer Service For Que and individual Estimates fo your order order

Marvel Legends 12" Deadpool -  shipping commenced  -Final Units Arrive 15th July
Marvel Legends 6" Figures - Guardians Of The Galaxy Figure Assortment Wave 2- End of June -  USA- Asia  import shipping commenced

 

One Question our team is getting lately is concern a order cannot be filled due to release dates in ASIA,  Those Customers who have been purchasing product from us for over 3 years will know your order will come, If it will not be able to be filled due to unique circumstances,  we have always been able to come to compromise with a customer who we cannot supply and if this means a refund because we have advised we cannot supply this has always occured. in those cases we have even allowed retention of energon points.

It is very important that customers understand we look at individual circumstances on requests outside store policy, we encourage you to make contact with us directly to obtain a proper resolution.

 

 

AGAIN - if you do not see your order your waiting on here, cservice@premiumcollect.com.au or online webform.

Weekly Update 20/6/17

20 June, 2017

 

### THIS IS A SNAPSHOT OF the 15 PRODUCTS MOST ASKED ABOUT OVER THE LAST WEEK ,  IF YOU DON'T SEE THE PRODUCT YOU ARE CURIOUS ABOUT ,

EMAIL cservice@premiumcollect.com.au

 

 

Products

Ultimetal Ultra Magnus - Shipment due next monday- all orders

MP-hasbro Soundwave- Large batch of stock due 1st week of july

MP-11SW- Large Batch of stock  Due 1st Week of July

Mp- ARTFIRE - first units arriving late june

MP-Dirge  - first units arriving  late june

Hasbro Broadside - Shipment Due end of june- spme early units have begun shipping

Hasbro Six Shot- Shipment Arriving end of June

FT-Phoenix - Early July first units ETA

Star Wars 40th wave 1 case-  -  one batch arrived our next stock is due late june

Star Wars 40th wave 2 case- shipments have begun to arrive and will be shipping from last friday until mid july.

SW Wave 7 ast- All orders shipped except for orders with combined pre-orders under $100

Artfx- Miles - All shipped except for orders combined with pre-orders under $100

 

S.H deadshot- Shipment due end of june

sh. hall of armour - all orders shipped

S.H Padme -  due end of this week, shipping from Monday next week

MP-36 - Shipments Commenced in MAY  - Recommended to Contact Customer Service For Que and individual Estimates fo your order order

Marvel Legends 12" Deadpool -  shipping commenced  -Final Units Arrive 15th July
Marvel Legends 6" Figures - Guardians Of The Galaxy Figure Assortment Wave 2- End of June -  USA- Asia  import shipping commenced

 

One Question our team is getting lately is concern a order cannot be filled due to release dates in ASIA,  Those Customers who have been purchasing product from us for over 3 years will know your order will come, If it will not be able to be filled due to unique circumstances,  we have always been able to come to compromise with a customer who we cannot supply and if this means a refund because we have advised we cannot supply this has always occured. in those cases we have even allowed retention of energon points.

It is very important that customers understand we look at individual circumstances on requests outside store policy, we encourage you to make contact with us directly to obtain a proper resolution.

 

 

AGAIN - if you do not see your order your waiting on here, cservice@premiumcollect.com.au or online webform.

Queens Birthday Holiday

12 June, 2017

Please note we are closed for Queens Birthday Holiday 12/6/17.

Our Shipping Team will still be working on that day however so dispatch notices may still be sent .

FACEBOOK PAGE

08 June, 2017

Just a heads up seems to be some technical issues with the facebook page today,

we have advised FB of the issue and it is under investigaton.

Apologies

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