25 April, 2017
*if your product is not listed, check the website or email email@example.com
we note the same products seem to be keep being asked about each week,
we may change the process of updates to provide more variety of products that have not received public updates on the weekly list,
Also Please Understand our Customer Service Dept Staff are brand new to the business and are still learning
to process query and requests , but are trying to get through the backlog as fast as possible,
we are looking at having march query responded by end of easter.
MP-34- - Shipping commenced early march, shipping thoughout april taking place.
MP SKYWARP - - , arriving mid -late april
MP-35 still shipping batches in april
MP-36 - First Batch due end of this week
transformers movie beat series soundwave - end of april
Gcreation GDW-01- due end of april
Toy World TW- Constructor "B" Yellow Bundle- most orders shipped, 6 units are awaiting reshipment by supplier due to being the wrong item,
any other outstanding units will ship with this item- due next week
S.H. Figuarts Joker - just arrived, shipping after ANZAC DAY
S.h TRIPLE H - Arriving End of Next Week
Star Wars Black Wave 10 - shipping started and continuing after ANZAC DAY
GOTG 2 BAF = Shipments now arriving, and dispatch started
Marvel Legends Warlock Baf - due to late April/ MAY
Civil War - Ant-Man 1/6th Scale Hot Toys - end april eta
Play ARTS DEADPOOL = DUE END OF APRIL/ EARLY MAY
Marvel Legends Invisible Girl - Updated ETA to May - Originally June.
20 April, 2017
Many of you who follow our facebook page would of been updated that end of March saw
the update regarding new staff hire to soley handle our customer service query.
We also will be offering a promise response time once this new dept is up to date with past questions and comments. The Team looks like being up to date at end of this month,
we are keen to get this milestone done and are having the team work extra hours to push through our backlog, The Credit Promise will start once the team is up to date.
We are also rolling out some FAQ sections to help with more common questions the team is getting, this also should be out by months end.
26 September, 2016
From Today 26/9/2016
We are advising customers officially on our shipping process for certain orders.
We ask customers to observe the following when ordering to avoid any confusion or misunderstanding.
When placing an order the following rules apply in relation to shipping.
1. If you place an order that is made up of instock and pre-order products
the order will NOT ship until all items are in hand.
2. If you place an order that is made up multiple pre order products we will ship each item when it arrives unless the other product is due the same month.
* the pre order product will need to be over $100 to get free shipping,
we will need to invoice a $6.95 shipping if under $100
This has been largely observed by all in a unofficial capacity, but with the increased items that are becoming in stock we need to put something in place that is now our policy.
3. In stock items will be attempted to be shipped within 3 business days*
* if shipping to a physical street address.
We thank everyone who understands with our low pricing and low shipping charges, we need to remain viable and operate in a fashion that allows long term growth .
30 June, 2016
From July 1st 2016,
when redeeming an order while using Energon Points, Customers will be restricted to 1 Item of Each Variant. So The order may contain as many items of different type, but not more than 1 of the same type of Product.
Order Restrictions- Order Qty on all products will now be limited to 3 of one product type (Unless Prior Approval from Customer Service).
VIP will have a 2 unit limit but can order 1 at retail.
This Restriction Commences on the 1st of July 2016.
We have had the make these changes to keep our loyalty program untainted from abuse and being taken advantage of, Recent Events could of caused great harm to our emerging business and safeguards are needed to prolong and maintain a long lifespan of Fair Prices and Generous Rewards.
19 May, 2016
We have amended some of our shipping processes and fees,
please read the new terms and conditions,
further clarification can be given at firstname.lastname@example.org
SECTION 20- SHIPPING FEES - Premium Collectables has teamed up with the largest delivery coverage network in the country . Star Track Express, This is to give everyone fair access to faster shipping and more up to date tracking info.
A $10 Admin fee will apply to a customer not available at delivery of there item and it is redirected to a post office or depot. This only applies on the second occasion. So if this happens once there is no fee to pay, but future orders will be subject to the fee, We will deduct the fee from the loyalty points on the account, if you are not part of the loyalty program a $10 invoice will be sent.
There will be exceptions of course, if delivery attempt is not the same day as the ETA or tracking information was not sent correctly by Premium Collectables.
Also From the 19/5/2016- New Customers or Existing Customer who update details with Parcel Lockers or Po Box Addresses will no longer be eligible for free shipping over $100, A fee will apply which must be agreed to upon checkout, any addresses which do not meet the free shipping criterias will be notified.
10 April, 2016
We have added a premium shipping service for some eastern state locations,
the Express option for $35 will mean next day shipping** for in stock orders using Australia Post Express or Courier Overnight Services.
For Pre-Orders, this will also mean overnight shipment**, but also this option will put you at the front of the que once a pre order product arrives regardless of when you place the order.
This is an optional service and there is no change to existing services.
** If verification check required, the express fee will be refunded
25 December, 2015
Premium Collectables Will be closed over the Xmas/New Year Period from the 25th of Dec until the 3rd of January 2016.
During this time we please ask that if sending any emails through or questions that you understand they are unlikely to receive a reply until the 3rd of January. Our Warehouse may reopen to process some shipments after xmas but this team does not have access to customer emails so any shipment questions cannot also be answered until the 3rd of January.
2015 Has been an amazing yeah for the business and the only reason this happend was because of YOU!!!
That's as simple as it get's, The support and growing numbers helped build the business beyond all expectations this year and this has sustained our most generous reward points loyalty program with over $5000 dollars in real money going back into future orders because of people's returned business.
The Reduction in Shipping Fee's seem well received and the qualification of nearly 10 Members to the VIP Program is also beyond expectation..
I would also like to thank the Customers who used our service to Buy Pop! Vinyl Figures. It will be sad to lose you guys/girls in the future due to our phase out of this product line, however if you need Sticker exclusives or POP Ride Products they will still be carried.
Lastly on behalf of the small but growing team
We wish all our Customers and Their Families a Merry Xmas and Safe New Year.
19 October, 2015
From the 19th of October our shipping rates have reduced.
National Shipping is now $6.95 to most Australian Locations.
The Free Shipping Offer in Australia is now $100 .
The 5 Day in stock processing time is now reduced to 2-3 days.
We hope this will excite our new and current customers.
13 October, 2015
22 November, 2014
Premium Collectables an Australian owned business will now price match any other online australian owned operator stores pricing including Shipping. exclusions to this gurantee are EBAY stores,wholesalers , Toys R Us, and . Toys R Us have special pricing arrangements with Hasbro and Takara Tomy not available to other australian retailers. The Price Match is the Total Price including shipping we are promising to match. Our Foundation is to be the cheapest to the door price.
31/10/15- If you are eligible for the price match gurantee , we will beat the price by 10% as well.